The computer units in your car are constantly monitoring all vital signs and components from tyre pressure to oil viscosity, from light bulbs to engine temperature. They note that a light bulb has blown, rather than illuminate a warning sign on the dashboard they search the internet for available dealerships in an every increasing circle from your current location and known route. Considering direction of travel they identify a dealer with a genuine part in stock that has a minimum deviation from the intended route.
The part is reserved using predefined electronic payment details, within permitted credit limits in the dealer CRM system and stock levels are updated in the ERP system, your account is debited. The dealership is notified and a mechanic assigned with the necessary instructions on how to replace the bulb in the specific model of your car. The dealer is regularly updated on your estimated time of arrival at their premises, a maintenance bay is allocated and scheduled in with other expected vehicles. When the bulb is replaced the vehicle computer recognises the change, closes the order in the CRM system as well as modifying the SatNav back to the origin destination.